Работа за Customer Consultant with Bulgarian and another European Language + English → Обява 46293873

• Relocation to Kraków, Poland
• Hybrid-Work: 3 days at the office (city centre) and 2 remotely from home
• Efficient and fast, online recruitment process
• Working schedule time frames: Monday- Friday: 7:30 - 16:00 (30min lunch break is paid)

NO EXPERIENCE REQUIRED, but it's nice to have.

About the company:

Our client is a large multinational family-owned consumer goods company offering high-quality products in nutrition, beauty, and home care. The company was founded in 1959 in the United States, and operates in more than 100 countries while supporting direct sellers of the company's products. The Polish headquarters in Cracow were founded in 2010 and gather more than 600 employees speaking 28 different languages serving more that 40 countries. The enterprise is known from its widely-addressed values of work-life balance, freedom, reward and family.

Client’s needs:

Bulgarian speaking Customer Consultant who will interact with the company's clients by addressing inquiries revolving around product support, invoices, complaints and shipments. All contact with customers is inbound, not outbound.

What you will be doing:

• Manage business queries and inbound calls (each call lasts approximately. 2-3 minutes)
• Receive and respond to questions related to products, promotions, orders, invoices, payments, returns, online platforms, incentives, terms and conditions, etc., by using our knowledge management resources
• Process requests and update data in the database
• Document interactions in the ticket system
• Generate innovative ideas and solutions that will improve customers satisfaction

Requirements:

• Fluent command of Bulgarian (C2) and another European Language (C1)
• Fluent level of English (min. B2)
• Enthusiastic, communicative approach and willingness to support our customers
• A great approach to teamwork and focus on internal and external customers
• No experience needed but it would be an asset
• Excellent soft and communication are a must

FOR INTERNATIONAL CANDIDATES:

+ 2000 PLN Gross bonus for candidates relocating to Poland per month for the next 6 months

List of benefits:

• Private medical care
• MyBenefit Cafeteria Platform (with Multisport card available)
• Group Life Insurance after probation period
• Additional day off for your Birthday
• Additional two days off per year for voluntary activities of your choice
• Employee discount for high-quality company’s products
• Various portfolio of internal & external trainings: professional certifications, access to e-learning platform
• Language courses co-financed by the company

Note: We require EU citizenship or full rights to work in Poland