Работа за Customer Success Associate with Spanish and English → Обява 35335046

Работа за Customer Success Associate with Spanish and English
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Публикувана/обновена на 05 януари 2022г. в 16:24 ч.

  • About Apertum Online - Apertum Online is a leading B2B technology and operations service provider company. We provide business and technical expertise to the global online and mobile gaming industry.

    Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals, to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

    You would be doing:

    • Handle customer queries Social Media, Web Chat, E-mail and phone;
    • Educate current and potential customers with product and service information;
    • Maintain accurate customer records;
    • Identify and escalate priority issues to the Team Leader and Ops Team;
    • Actively participate in team meetings.

    You would have/be:

    • Native/Fluent Spanish speaker;
    • Fluent in written and spoken English;
    • 1+ years of general experience on a Customer Support or similar role;
    • Passionate about customer care;
    • An excellent communicator;
    • Able to work well under pressure and under minimum supervision;
    • A fast learner who is able to work with set targets;
    • A team player;
    • Must be time flexible and able to work in a shift system (24/7) including public holidays and weekends;

    We would offer to you:

    • Highly competitive salary;
    • Quarterly Bonuses;
    • Flexible working hours;
    • Flexible working location;
    • Additional Health Care;
    • Food Vouchers;
    • Multisport card (shared cost);
    • Learning and Development Allowance;
    • Additional day off for each year spent in the company;
    • A present for your birthday;
    • Team building events;
    • Company team building events in selected locations.
    • To be a part of a small enough company to allow you to have a big impact and large enough to provide structure and clarity;
    • Work along very fresh and bright people;
    • Global multi-cultural working environment.



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